By Sheridan J. Coakes
Read or Download Analysis Without Anguish: Version 12.0 For Windows PDF
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These services can also be bundled for price simplicity (for the customer). 6 IP-Based Services Finally, a service provider can be a business provider by offering ecommerce services such as business-to-business (B2B) or business-to-consumer (B2C). B2B exchanges are transactions between companies, such as price negotiation, product specification, and delivery targets. B2B involves supply chain management. Examples of B2B service benefits are reducing paperwork cost and efficient inventory management.
2 Service Development Process 19 environments. If you are a customer, you now realize what is involved in service development and can see what function you have in this process. Namely, you can drive service development. The following section identifies the players and their roles in the service development process. 1 The Participants Service development participants include the customer, the service provider, and the vendor: the customer requests the service of the service provider, who in turn provides product and technology requirements to the vendor, who delivers these products and technologies to the service provider, who then develops and provisions a service for the customer.
Delivering a service is the function of the service provider, who assumes the risk to develop and deploy the service. There is a value-added chain associated with the service provider role that starts with the technology supplier and ends, at the top of the chain, with the business provider. The service provider function is in the middle of the chain. If you are a service provider, it may be interesting for you to understand the business growth opportunity you have. As a telecommunications company, what does it mean to claim to be “a full-service provider”?